Privacy Policy

1. 01Who we are

   Wizz Financial Group is a cross-border neobanking platform headquartered in the UAE and India. The Wizz entity that provides your product is the controller of your personal data. Contact details for each entity are available at care@wizzfinancial.com.

2. 02Data we collect

   Identity data: name, date of birth, nationality, government ID documents and verification results required for KYC/KYB.

   Contact data: phone number, email address and country of residence.

   Financial and transaction data: account balances, card details, beneficiaries, transfers and transaction history.

   Technical data: device identifiers, IP address, app interactions and cookies used to keep the Services secure and to improve your experience.

3. 03How we use your data

   We use personal data to provide and operate the Services; verify your identity; process transactions; comply with anti-money-laundering, sanctions, tax and regulatory obligations; prevent fraud; provide customer support; and — with your consent where required — send you product updates and offers. We do not sell your personal data.

4. 04Who we share it with

   We share data with group entities, banking and card partners, payment networks and rails, identity-verification and screening providers, technology vendors under contract, and regulators or law enforcement where required by law. International transfers are protected by appropriate safeguards consistent with applicable data protection law.

5. 05How we protect and retain it

   We apply encryption in transit and at rest, strict access controls and continuous monitoring. We retain personal data only for as long as needed to provide the Services and to meet legal and regulatory retention requirements, after which it is securely deleted or anonymised.

6. 06Your rights

   Depending on your jurisdiction, you may have the right to access, correct, delete or port your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, email care@wizzfinancial.com. You also have the right to lodge a complaint with your local data protection authority.

7. 07Cookies

   We use strictly necessary cookies to operate the site and, with your consent, analytics cookies to understand usage. You can manage cookies through your browser settings; disabling them may affect site functionality.

8. 08Changes to this policy

   We may update this policy from time to time. The latest version is always published on this page, and material changes will be notified through the app or website.

Questions about this document? Write to us at care@wizzfinancial.com.